PT Otora Global Solutions

AI agents that answer, act, and connect.

A technology company from Samarinda, Indonesia, building AI agents, omnichannel inboxes, and business systems for companies across the country. Our agents connect to your ERP and payment gateway, and run on our own AI gateway.

About the company Contact us

A bright office with plants, bookshelves, and a team working in the background

Store AI agentWhatsApp · replies instantly

Example

Hi, is the navy linen shirt still available in size L?

Yes, we have 4 in our Samarinda warehouse. Shall I create the order for you?

Yes please, send it to the same address as last time.

Order SO-2231 is ready, total IDR 289,000. You can pay with this QRIS link.

Stock checked in ERPOrder createdQRIS payment link

Our agents work on

WhatsApp
Telegram
Instagram
Web chat
E-mail
ERP & CRM
Payment gateway

With AI models from

OpenAI
Anthropic
Google Gemini
Meta Llama
Mistral
DeepSeek
Qwen
Local models

Who we are

We build AI that works inside a company’s systems, not beside them.

PT Otora Global Solutions is a technology company from Samarinda, East Kalimantan. We combine business systems development with AI, so the agent that answers your customers can also check stock, create orders, and collect payment.

Legal entity: PT Otora Global Solutions
Registered in: Samarinda, Kalimantan Timur
Registration: Approved by the Ministry of Law of the Republic of Indonesia, 8 July 2026
Focus: AI agents, AI integration, and business systems

Full profile and legal details

Two colleagues looking at a phone together in a bright office

AI agents & omnichannel

Customer service that never sleeps, and knows when to call a human.

The AI agent answers from your catalogue, SOPs, and FAQs on WhatsApp, Telegram, Instagram, and web chat. When a conversation needs a person, your CS team picks it up in the same inbox, with a summary.

24-hour AI customer service with a knowledge base built from your documents.
WhatsApp and Telegram bots for orders, delivery status, and invoices.
Omnichannel inbox: every channel and customer history on one screen.
Takes action: checks stock, creates orders, sends payment links, tracks deliveries.

About Otora AI Agent

A smiling customer service agent wearing a headset at a computer

Inbox4 active chats · Example

Rina · WhatsAppPaid already, thank you!
AI agent
Budi · TelegramWhen will my parcel reach Balikpapan?
AI agent
Santi · InstagramCan I order 50 portions for an office event?
To CS team
Visitor · Web chatDoes the ERP work for three branches?
AI agent

Agents that take action

Not just answers. The agent takes the next step.

Every action follows a clear, logged rule. For important decisions, the agent prepares a draft and your team approves it.

Stock
IfA customer asks whether an item is in stock
ThenThe agent checks the ERP and replies with the current quantity
Orders
IfThe customer agrees to buy
ThenCreate the order and send a QRIS or virtual account payment link
Payments
IfThe payment gateway confirms payment
ThenConfirm with the customer and pass the order to the warehouse
Handover
IfA question is outside what the agent knows
ThenHand it to the CS team with a summary of the conversation
Reports
EveryDay at 20:00
ThenSend a summary of chats, complaints, and sales to the manager

Otora AI Gateway

One API, every AI model, costs under control.

The gateway we built to connect applications with AI model providers. The router picks the best model for each task, switches to a backup when something fails, and records every rupiah spent.

One API, many modelsCompatible with the OpenAI SDK. Switch models by changing one parameter.
Smart routingChoose a model per task by quality, speed, or cost.
Automatic fallbackWhen a provider is slow or down, requests move to a backup model.
Keys & quotas per teamUsage limits and budgets for every app, team, or client.
Visible costsTokens and spend per model and per app, in rupiah.
Data controlMasking of sensitive data, a no-log option, and local models for data that must stay in-house.

About Otora AI Gateway

Integration example · Python with the OpenAI SDK

from openai import OpenAI

client = OpenAI(
    base_url="https://api.otora.id/v1",
    api_key=OTORA_API_KEY,
)

reply = client.chat.completions.create(
    model="auto",  # the router picks a model
    messages=[{"role": "user",
               "content": "Summarise this customer complaint"}],
)

Example routing rules
Task	Primary model	Fallback
Replying to customer chats	Claude	Gemini
Summarising long documents	Gemini	GPT
Sorting tickets and e-mail	Llama (local)	Mistral

Otora Global Solutions services

The software house behind every AI agent.

An AI agent is only as capable as the systems it connects to. That is why we also build those systems, from subscription platforms to payment integrations.

SaaS & subscription platforms
Multi-tenant apps with plans, recurring billing, and admin dashboards.
ERP & information systems
Sales, purchasing, inventory, finance, and HR in one database.
Payment gateway integration
QRIS, virtual accounts, e-wallets, and cards, with automatic reconciliation.
Omnichannel & CRM
Every customer channel, history, and follow-up in one place.
Workflow automation
Approvals, reminders, and scheduled reports that run themselves.
Web & mobile apps
Android, iOS, and web apps that keep working on weak connections.

Have an existing system? We connect it before we replace anything.All services

Our commitments

AI that is safe, measurable, and overseen by people.

Four commitments we keep for every agent and system we build.

Data security
Masking of sensitive data, role-based access, and local models for data that must stay in-house.
Transparent costs
AI usage is recorded per model and per app, in rupiah, so budgets stay under control.
People keep the final say
Agents prepare drafts and hand over difficult cases. Important decisions are still approved by your team.
Ongoing support
After launch, we monitor answer quality and cost, and improve them with you.

Industries

Solutions for many industries.

See all industries

A shop owner serving a customer at the counter

Retail & F&B

Agents for stock and order questions, multi-branch point of sale and stock, and QRIS payments.

A warehouse worker checking stock on a tablet

Distribution & logistics

Delivery status over chat, orders from field sales, and warehouse stock that is always current.

A team working at computers in a bright office

Services & customer care

AI customer service around the clock, service tickets, and a shared inbox for every channel.

Public sector & education

AI-powered public information services, digital approvals, and searchable records.

Insights

Notes on AI, agents, and systems.

All articles

AI agents

WhatsApp bots that take action, not just answer

An agent connected to your ERP and payment gateway can take an order from first message to payment, while your team focuses on cases that need a person.

3 November 20263 min read