Skip to content
ID/EN
Contact us
Services

Three service areas at Otora Global Solutions.

Each area can stand alone or be combined. We start with what matters most, then expand with you.

AI agents & customer service

AI customer service and bots that work on the channels your customers already use, connected to your systems, and aware of when to call a person.

What we do

  • 24-hour AI customer service with a knowledge base from your catalogue, SOPs, and FAQs
  • WhatsApp bots on the official WhatsApp Business Platform, and Telegram bots
  • An omnichannel inbox for WhatsApp, Telegram, Instagram, e-mail, and web chat
  • Handover to your CS team with a conversation summary
  • Reports on conversations, complaints, and customer satisfaction

Example agent actions

  • Stock

    IfA customer asks whether an item is in stock

    ThenThe agent checks the ERP and replies with the current quantity

  • Orders

    IfThe customer agrees to buy

    ThenCreate the order and send a QRIS or virtual account payment link

  • Payments

    IfThe payment gateway confirms payment

    ThenConfirm with the customer and pass the order to the warehouse

  • Handover

    IfA question is outside what the agent knows

    ThenHand it to the CS team with a summary of the conversation

  • Reports

    EveryDay at 20:00

    ThenSend a summary of chats, complaints, and sales to the manager

AI & LLM integration

AI connected to your apps, website, and internal systems, with models you can switch at any time through Otora AI Gateway.

What we do

  • A multi-model AI gateway with routing, fallback, quotas, and cost tracking
  • AI inside your existing ERP, CRM, apps, and website
  • A knowledge base from internal documents for Q&A and search
  • Automatic document reading: invoices, receipts, forms
  • Masking of sensitive data and local model options
Otora AIGateway GPTClaudeGeminiLlamaDeepSeekMistral WhatsAppTelegramERPPaymentWeb chatCRM

Business systems

Platforms and systems built around your processes, ready to connect to AI. Existing systems are connected first, before anything is replaced.

  • SaaS & subscription platforms

    Multi-tenant apps with plans, recurring billing, and admin dashboards.

  • ERP & information systems

    Sales, purchasing, inventory, finance, and HR in one database.

  • Payment gateway integration

    QRIS, virtual accounts, e-wallets, and cards, with automatic reconciliation.

  • Omnichannel & CRM

    Every customer channel, history, and follow-up in one place.

  • Workflow automation

    Approvals, reminders, and scheduled reports that run themselves.

  • Web & mobile apps

    Android, iOS, and web apps that keep working on weak connections.

We also offer consulting: mapping processes, reviewing current apps, and planning a staged digital roadmap you can use even if another party builds it.

Technology

Mature technology that is easy to maintain.

We choose widely used, well-documented models and tools so your system stays maintainable in the years ahead.

  • GPT, Claude, Gemini, Llama models
  • WhatsApp Business Platform
  • Telegram Bot API
  • Laravel & PHP
  • PostgreSQL
  • Flutter
  • REST API & webhook
  • Docker
  • Linux & Nginx
Contact

Tell us which work you want to hand to AI.

Send a short description by WhatsApp or e-mail. We reply with follow-up questions and a suggested first step.

Message us on WhatsApp All contact options
A developer smiling in front of a whiteboard full of diagrams